Delivery Information

Petmarket.com.my offers several delivery options base on your desired delivering locations. Upon confirmation of payment received, orders will be shipped within 48 working hours.  Petmarket.com.my will always use the most reliable delivery agent we work with in order to achieve lowest cost and fastest delivering time to your doorstep.

 

The final rate of postage is by total quantity and weight/volumetric weight of products ordered

Rate of Charges

 

    Zone 1 Zone 2 Zone 3 Zone 4
Parcel Rate First 2kg RM 9.50 RM 16.00 RM 26.00 RM 31.00
  Add 500g RM 0.50 RM 2.00 RM 4.00 RM 4.00

 

Zone Description

Zone 1 Local Town Area
Zone 2 Within West Malaysia (Out of Klang Valley Area)
Zone 3 Between West Malaysia to Sawarak
Zone 4 Between West Malaysia to Sabah

 

Estimated time of Delivery

Kuala Lumpur & Klang Valley 2-4 Days
Within West Malaysia 7 Days
West Malaysia to Sabah/Sarawak 1-3 Weeks (Depending on Shipment Size, Eg. Small parcel few days)

*Please note that estimated time of delivery subjected to may delay due to public holidays

 

For Orders Exceeding 20 kgs Arrangement

Petmarket.com.my is able to arrange delivery for heavy and large items or total weight for orders exceeding 20kgs. Kindly please check with us [email protected] or contact us at 017-329-5003. The surcharges will be advise to you accordingly once our sales team checked with the local logistic agent. These agents are specialized in delivering bulk items to our customers, but please do note that the estimated time of delivery may vary.

 

For Self Pick-Up at store and Self Delivery Arrangement

1.) For customer who prefer to self pick-up at store, you visit our showroom at:

Sea Park Pet Supplies Sdn. Bhd.

22A, Jalan PJU 5/15,

Dataran Sunway, Kota Damansara

47810 Petaling Jaya

Collection Time: 10 am to 5.30 pm

Please kindly show us your purchase receipt upon order collection for verification purpose.

Note: To ensure stocks are quality checked and packed for your collection please allow us 24-48 hours time for order to be processed, we will contact you once the stock is ready for collection.

 

2.) For customers who prefer to use their own logistic company, please kindly inform us the logistic agency name and contact number via email, once the goods are ready to be shipped out, we will contact you to proceed with your logistic arrangement.

 

Notes: For Self-Delivery Arrangement, please do note that Petmarket.com.my will not be responsible for any losses of goods, liabilities, damages, charges or expenses that may arrise.